Refund & Cancellation Policy
Last updated: October 2, 2025
Effective date: October 2, 2025
Quick Summary: Cancel anytime. $1 trial is non-refundable. Regular subscriptions get 7-day refund window for first payment.
1. Subscription Plans
FeedMasters offers monthly subscriptions processed through Stripe:
- $1 Trial (30 days): First month at $1, renews at standard price
- Starter Plan: Monthly subscription
- Professional Plan: Monthly subscription
2. Cancellation
You can cancel anytime:
- Go to Stripe billing portal (link in confirmation email)
- Or contact us: [email protected]
- Cancellation takes effect at end of current billing period
- You keep access until the paid period ends
3. Refund Policy
$1 Trial Plan
- Non-refundable: The $1 trial fee is not refundable
- Why: This covers processing costs and prevents abuse
- Cancel before renewal: Cancel before 30 days to avoid being charged the regular price
Regular Plans (Starter / Professional)
- 7-Day Money-Back Guarantee: For your FIRST payment only
- Request refund within 7 days of initial charge
- Not eligible: Renewal payments, second month onwards
- Condition: Must have made reasonable effort to use the service
What's NOT Refundable
- Renewal payments (2nd month onwards)
- Partial month refunds (pro-rated)
- $1 trial fees
- Charges older than 7 days (except in special circumstances)
4. How to Request a Refund
Email us at: [email protected]
Include:
- Your email address used for payment
- Date of charge
- Reason for refund request (optional but helpful)
- Stripe transaction ID (if you have it)
Processing time: 3-5 business days for review, 5-10 business days for refund to appear in your account.
5. Special Circumstances
We may grant exceptions for:
- Technical issues: If our service was down or broken
- Billing errors: Duplicate charges or wrong amounts
- Serious problems: Contact us and we'll work it out
6. Chargebacks
Please contact us first before filing a chargeback. Chargebacks:
- Damage our merchant account
- Trigger Stripe fees ($15-25 per chargeback)
- May result in permanent ban from service
- We're happy to resolve issues directly - just ask!
7. Paused or Suspended Accounts
- If we suspend your account for Terms violations, no refund
- If there's a payment issue and service is paused, resolve payment or cancel
8. Changes to This Policy
We may update this policy. Changes take effect immediately. Continued use means acceptance of new terms.
9. Questions?
Contact us:
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